Evaluation Of Nias District Government Website Using Usability Testing Method

Abstract

De Pamong: International Journal of Government and Civil Society, Volume 1, Issue 1, 2024, pp. 93-104
Website: http://ejournal.depok.go.id/, e-ISSN --------, p-ISSN --------
Regional Development Planning and Research Agency of Depok City, Indonesia
93
Evaluation Of Nias District Government Website Using
Usability Testing Method
Yosua Syah Putra Waruwu1, M. Tosan Bingamawa, M.Kom2
Nias Regency, North Sumatra Province, Indonesia1
Institut Pemerintahan Dalam Negeri, Jl. Raya Bandung-Sumedang KM. 20
Jatinangor, Sumedang, Indonesia2
Email: yosuasyahputra2002@gmail.com1
Yosua Syah Putra Waruwu1
Email: yosuasyahputra2002@gmail.com1
Affiliation: Nias Regency, North Sumatra Province, Indonesia1
Submitted: Jan 19 2024; Revised: Feb 25 2024;
Accepted: Apr 8 2024; Online Publication: Jul 30 2024;
© Yosua Syah Putra Waruwu1, M. Tosan Bingamawa, M.Kom2
This work is licensed under the Creative Commons Attribution
Noncommercial Share Alike 4.0 International License
Abstract
The website of the Nias Regency Government, niaskab.go.id, plays a crucial role in providing
information and services to the community. However, there are indications that this website may
have issues and weaknesses that reduce its effectiveness. A comprehensive evaluation of the
website's quality and usability has not been conducted, highlighting the need for research to identify
problems and provide improvement recommendations. This study aims to evaluate the Nias
Regency Government website, niaskab.go.id, using the Usability Testing method developed by Jacob
Nielsen. The primary objective of this research is to identify the obstacles and weaknesses of the
website and provide improvement recommendations based on the findings. In conducting the
research, the author used a quantitative method with a Likert scale as the measurement tool.
Instrument testing was carried out using validity and reliability tests, resulting in valid and
consistent findings. The questionnaire distributed referred to the Handbook of Usability Testing by
Jacob Nielsen. The data analysis technique used was quantitative descriptive analysis with a
descriptive statistical approach. The Simple Random Sampling technique was employed to collect
data from the residents of Nias Regency. A total of 96 respondents were selected based on
calculations using the Slovin formula with a 10% margin of error. The study results indicate that the
niaskab.go.id website is generally categorized as good, although some weaknesses need to be
addressed. The overall average score from the usability testing is 3.36 out of 5. The learnability
dimension scored the highest at 3.84, followed by memorability (3.52), and error (3.29). However, the
efficiency (3.24) and satisfaction (2.94) dimensions show significant potential for improvement.
Although the niaskab.go.id website is generally rated as quite good, the research results indicate that
there are several areas needing improvement, particularly in the satisfaction dimension (a score of
2.94 out of 5). Therefore, further improvements are recommended to enhance the quality and
usefulness of this website for users.